Privacy Policy

ThermoVerse respects your privacy. This policy explains how we handle information submitted through this website and its contact form.

Information we collect

When you contact us, we may collect your name, work email address, company, role or title, country or region, inquiry type, project details, and any other information you choose to provide. Marketing updates are optional.

Our hosting and security services may also process basic technical information, such as an IP address, browser type, request time, and error data, when needed to operate and protect the website.

How we use information

• To respond to your inquiry and follow up about a project.
• To understand requests for energy services, LATCHES™ partnerships, engineering discussions, or workforce programs.
• To maintain, secure, and improve the website and our services.
• To send occasional ThermoVerse updates only when you opt in.

How we share information

We may share information with service providers that host, secure, store, or operate the website and CRM on our behalf. These providers may include AWS services used for hosting and application infrastructure. We do not sell your personal information. We may also disclose information when required by law or when needed to protect our rights, users, or services.

Retention

We keep inquiry information only for as long as it is reasonably needed to respond, manage a business relationship, meet legal obligations, resolve disputes, and maintain security records. Retention periods may vary by the type of information and the reason it was collected.

Your choices

You may choose not to provide optional information. You can withdraw marketing consent at any time by contacting us through the Contact Us form. You may also request access to, correction of, or deletion of information you submitted, subject to applicable law and legitimate recordkeeping needs.

International processing

ThermoVerse and its service providers may process information in countries other than the country where you live. We take reasonable steps to protect information when it is processed across borders.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

Children

This website is intended for business audiences and is not directed to children. Please do not submit information about a child through the contact form.

Changes to this policy

We may update this policy when our practices or legal requirements change. The updated version will be posted on this page with a new revision date.

Contact us

For privacy questions or requests, use the Contact Us form and include “Privacy Request” in the inquiry details.